Leak map
13 operators. One OS. The documented hubs cover the biggest local-service leaks; the outline hubs would extend capture, conversion, and the owner brief.
One score. Every leak ranked.
Sample scores — your morning brief when Hub 11 is live. Open full dashboard →
Funnel stages
Logical flow: Capture → Reactivate → Reputation → Convert → Insight. The homepage browse order leads with Reactivate for cash-first owners. Open the full hub directory →
- 03 · Website Lead Nurturing Follow up in minutes instead of hours and watch conversion rates multiply.
- 04 · Missed Call Text-Back Every missed call used to be a lost customer. This hub plugs one of the biggest leaks in any local business.
- 06 · No-Show Recovery Recover the appointment before you buy another lead.
- 08 · Social / Inbox Responder Speed-to-lead that is truly omnichannel.
- 01 · Database Reactivation The business is sitting on a goldmine of leads it never touched. This hub turns dust into dollars.
- 09 · Win-Back / Churn Rescue Bring back customers who already trusted you once.
- 12 · Payment / Collection Nudge Recover revenue from relationships you already have.
- 02 · Reviews & Referrals Everybody checks reviews. Basically nobody asks for them. This hub fixes that overnight.
- 10 · Reputation Defense Reputation is not only an ask engine — defend the downside.
- 05 · Sales Coaching Better leads mean nothing if the team cannot close. This hub makes sure they can.
- 07 · Quote Follow-Up Never let a sent quote die in silence.
- 13 · Staff Onboarding GPT Train tone and playbooks before they touch a lead.
- 11 · Owner Daily Brief One morning brief. Every leak, ranked.
Two hire paths
Logical operating order follows the funnel. Fastest ROI order leads with Database Reactivation when the CRM is already full of dust.
Capture → Protect → Reactivate → Reputation → Convert → Insight
- 1 Hub 04 · Missed Call Text-Back
- 2 Hub 03 · Website Lead Nurturing
- 3 Hub 01 · Database Reactivation
- 4 Hub 02 · Reviews & Referrals
- 5 Hub 05 · Sales Coaching
- 6 Hub 06 · No-Show Recovery
- 7 Hub 07 · Quote Follow-Up
Cash-first when the database is full
- 1 Hub 01 · Database Reactivation
- 2 Hub 03 · Website Lead Nurturing
- 3 Hub 02 · Reviews & Referrals
- 4 Hub 04 · Missed Call Text-Back
- 5 Hub 05 · Sales Coaching
- 6 Hub 06 · No-Show Recovery
- 7 Hub 07 · Quote Follow-Up
How add-ons sit on the live hubs
Supplement relationships — what each coming-soon hub extends.
Add-on hubs (outline only)
Scoped but never written up. Next three worth writing: Hub 08, Hub 09, Hub 11
Social / InboxResponder
Hub 03 covers web forms and chat. This hub plugs the unread FB/IG/WhatsApp/DM leak.
Supplements Hub 03
Hub 09 · The Retention SpecialistWin-Back /Churn Rescue
Hub 01 reactivates never-converted leads. Hub 09 targets cancelled or lapsed paying customers.
Supplements Hub 01
Hub 10 · The Review ResponderReputationDefense
Hub 02 asks for reviews and referrals. Hub 10 handles negatives, reply SLA, and escalation.
Supplements Hub 02
Hub 11 · The Ops AnalystOwnerDaily Brief
Without a cross-hub leak score, Operate IQ feels like disconnected tools. This is the OS layer.
Supplements Hub 01 + Hub 02 + Hub 03 + Hub 04 + Hub 05
Hub 12 · The Cash CollectorPayment /Collection Nudge
Reactivation and win-back bring people in; unpaid invoices leak cash after the sale.
Supplements Hub 01 + Hub 09
Hub 13 · The Culture TrainerStaff OnboardingGPT
Hub 05 coaches live conversations. Hub 13 ramps new hires on scripts and tone first.
Supplements Hub 05
Then ads work harder
Once Reactivate, Reputation, and Capture stop wasting the click, the same Google and Meta spend converts better — a companion payoff, not another Operator.
Ad Multiplier
Plug the leaks first. Scale ads when the handoff is healthy — not to paper over dust, missed calls, and slow replies. No invented ROAS percentage; the lift is fewer wasted clicks.
Open Ad Multiplier →What Operate IQ is not
Named anti-patterns — the guardrails behind every hub.
Tool soup
Five disconnected apps with no leak score. Nobody knows what to fix first.
Magic AI
Automation with no human handoff on money, health, or reputation. One bad send erases trust.
Ad treadmill
Buying strangers while the CRM gathers dust. The fastest ROI path starts inside the list.
Stat discipline
Headline numbers are treated as citeable claims — not decoration. Replace placeholders with the latest published survey year before public launch.
- Customers heavily rely on online reviews before choosing a local business.
Source: BrightLocal Local Consumer Review Survey (industry benchmark; cite latest year on publish)
Note: Use “most customers check reviews” rather than a fragile exact % if the year-specific figure cannot be footnoted on-page. - Lead response within 5 minutes materially lifts conversion vs multi-hour delays.
Source: Harvard Business Review / InsideSales lead-response research (classic speed-to-lead findings)
Note: Present as “up to 400% lift in contact/qualify rates when responding in minutes vs hours,” with methodology note. - A large share of calls to small/local businesses go unanswered during business hours.
Source: Invoca / industry missed-call studies for local & multi-location businesses
Note: Keep “majority of missed callers do not leave voicemail / often call a competitor” as the operational truth. - Many frontline sellers receive little formal sales training; trained teams outperform.
Source: ATD / sales-enablement industry reports on training investment vs performance
Note: Frame as directional: training correlates with higher revenue per rep — not a guaranteed +50%. - Dormant CRM contacts are a common unpaid growth channel for brick-and-mortar SMBs.
Source: Operator benchmarks from local CRM reactivation campaigns (segmented SMS/email)
Note: Avoid inventing a hard “27% never follow up” without a public cite; use “a large share of first-visit leads never get a second touch.”